About Us:

Churches need to reach people. Our software helps. Every day we enable churches with their mission by supporting our product. Do you feel called to utilize your technical skills, your passion for the church and your heart for the Lord to support the local church? If you do, and you have the right skills, passion and drive, you may enjoy being part of our support team.

Responsibilities:

• As a member of the Fellowship Technologies Support Services team you will be responsible for responding to our clients’ questions and/or issues. This small dynamic team, in multiple shifts, is responsible for product support 16 hours a day 7 days a week. You will answer customer calls, assist clients in isolating problems, and walk-through corrective steps with client. You will also be responsible for expanding the Knowledge Base by documenting problems and resolutions such that other clients may be able to self-diagnose their own problems in the future. Successful candidates will learn how to effectively handle many calls, process them efficiently, and help build a world-class Client Services organization.
  
  Requirements:
• BA/BS Degree
• 2-4 years experience in technical support organization
• Exemplary written and verbal communication skills
• Self-motivated, passionate, and committed to excellence
• Ability to multi-task and perform effectively under pressure
• Demonstrated, strong interpersonal skills
• Strong desire to work closely with both customers and internal employees
• Refined trouble-shooting, analysis, and problem solving skills
• Experience reproducing customer support behaviors, creating corresponding test cases and appropriate work arounds when appropriate
• Solid understanding of the Internet technologies
• Familiar with CRM Industry and ASP models
• Eager to work with a strong Christian atmosphere

Bonus Points:

• Knowledge of web-based applications
• Experience HTML, XML, and SQL
• Experience using network troubleshooting tools such as ping, traceroute, and nslookup
• Experience with TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP
• Knowledge and experience working with LAN/WAN infrastructure technologies, Web Hosting, LAN/WAN, T1
• Experience supporting large scale TCP/IP/LAN/WAN environment
• Solid understanding of routers, firewalls, web servers, web proxy servers

Perks:

• Fellowship Technologies offers a competitive salary and a full menu of benefit options including medical, dental, vision, short/long term disability and life insurance, plus a 401K plan with generous employer match.